Shipping Policy

We pack each order with care and choose shipping methods and dates based on the type of product, carrier availability, and conditions along the route. An order confirmation means we received your order; it does not necessarily mean a live-animal order will ship that day.

Live geckos and frogs

Live-animal shipments are scheduled manually. We generally plan shipments Monday through Wednesday, when carrier schedules and weather conditions are suitable. We may hold an order and contact you if conditions could put the animal at risk.

The live-animal shipping charge is a flat $54.99; the applicable charge will be shown at checkout before you place your order. Please enter a complete, accurate delivery address and monitor the carrier tracking so you can receive the shipment promptly.

Live Arrival Guarantee — geckos and frogs

Please be available to receive your shipment promptly on the scheduled delivery day and inspect the animal as soon as you open the package. If an animal arrives deceased, contact Blue Day Geckos at support@bluedaygeckos.com within one hour of the carrier’s recorded delivery time. Your report and all required evidence must be submitted within that same one-hour period. Include your order number and tracking number.

Attach clear photos of the animal, the shipping label, the outside and inside of the box, and the insulation and packing materials. A clear video may be included as additional evidence. Tell us where the package was left and approximately how long it remained there, if applicable. Keep the animal and all packaging available while we review the claim.

For an approved claim, we will offer a replacement if the same animal is available. If it is not available, we will issue store credit.

Plants and invertebrates

Shipping methods and charges for plants and invertebrates, including isopods and other arthropods, are shown at checkout and may vary with the destination and shipment. Separate live-arrival reporting terms for these products will be posted before they are offered for sale.

Tracking and delivery updates

We send an order confirmation after purchase. When an order is packed and its tracking information is added, a shipping update with the tracking number can be sent. A tracking page may show that a label was created before the carrier has accepted the package; carrier scans provide the latest movement and delivery information.

If weather or carrier conditions require a change to a planned live-animal ship date, we will contact you with an update. For questions about an order, contact support@bluedaygeckos.com and include your order number.